MultiChoice extends customer call service hours for 2018 FIFA World Cup

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Managing Director, MultiChoice Nigeria, John Ugbe says extended Customer Care service is aimed at better service delivery
Managing Director, MultiChoice Nigeria, John Ugbe says the company extended Customer Care service

With the 2018 FIFA World Cup few days away, MultiChoice Nigeria has announced an extension of its Call Centre operating hours from 8am till midnight daily, until the 16 July 2018.

This extension will allow customers on its DStv and GOtv platforms have access to quality service as they enjoy every moment of the tournament.

Previously operating daily from 8am to 9pm, the three-hour extension will give customers more time to contact customer care representatives on varying issues such as subscription payment, reconnection and content scheduling.

Speaking on the recent development, Managing Director, MultiChoice Nigeria, Mr. John Ugbe said the extension is for customers to have access to quality service as they watch the World Cup on DStv and GOtv.

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“By increasing our operational hours, we have improved our service delivery in a significant way. Now our customers have more time to reach us when they encounter any hitches with our services and be assured of prompt resolution.

“We are continually shaping our business to respond to our customers’ needs and this includes service efficiency. Great customer service is a key component of our strategy to provide end-to-end solutions, delivery and support to our customers,” he said.

DStv and GOtv customers can now reach MultiChoice customer care representatives daily from 8am till midnight until the 16th of July, 2018.

In addition, toll free numbers are in full operation and available on major network providers.

The toll free lines are 09090630333 for 9Mobile, 07080630333 for Airtel, 08113630333 for Glo and 08149860333 for MTN.